Storytowns Privacy Policy

**STORYTOWNS – PRIVACY POLICY**

**Last updated: August 21, 2024**

Storytowns Pty Ltd (“Storytowns” or “we”, “our” or “us”) recognises the importance of protecting the privacy of people who provide their personal information to us. Set out below is our policy for how we deal with your personal information (“Privacy Policy”). The website [www.storytowns.com.au](http://www.storytowns.com.au) and the associated sites and applications, including third-party applications that we operate through (“Site”), are owned and operated by us.

We run a variety of business activities, including podcasts, tour guide information, and other related activities. We collect your information so that we can give you accurate information about our activities, products, and services. We take the collection of your personal information very seriously, and this Privacy Policy sets out how we may collect and use that information, as well as some other information that you may find useful in relation to the Site.

This Privacy Policy includes disclosure of the matters set out in the Australian Privacy Principles.

Personal Information We Collect
When used in this policy, “personal information” has the meaning given to that term in the Privacy Act 1988 (Cth). Personal information generally includes any information that can be used to personally identify you.

The personal information we collect from you is what is reasonably necessary for our business functions. We may collect the following types of personal information from you:
– Name
– Residential or business address
– Email address
– Postcode
– Gender
– Age and date of birth
– Telephone number
– If you are a candidate for employment, we may collect additional information, as set out in our application forms or during the recruitment process.

Location Data
Our app requests access to your device’s location services (GPS) to deliver location-based audio content and notifications. This allows us to provide tailored experiences based on your geographical location, such as playing audio guides when you reach specific points of interest.

– **Data Usage**: The GPS data is used only in real-time to trigger location-specific content. We do not store, share, or transmit this location data to any third parties.

– **User Control**: You have full control over whether to enable or disable GPS services. If you choose not to enable location services, the app will still function, but you may miss out on location-based features. You can manage your GPS settings at any time through your device’s settings.

Other Information We Collect
We may also collect information from you that is not personal information because it does not identify you personally. This information is normally retained with your personal information and may include:
– Your product and service preferences and a list of other products and services you have purchased from or enquired about with us.
– Information we require to deliver, service, or fulfil warranty obligations for products or services.
– Your marketing preferences, including the type of marketing materials and information you wish to receive and the method of delivery.
– Information collected from third-party websites, scheduling applications (such as Calendly), or payment systems (such as Stripe).

Why We Collect Your Personal Information
We collect your personal information for the primary reason of being able to give you information about our business, our products/services, and other activities that we are involved with. In addition, we collect your personal information so that we can carry out the following activities:
– To provide you with information, event news, or other products and services that you have requested from us, including any special offers which might interest you.
– So that we can accurately brief any third-party suppliers who are providing services through our Site (for example, tour guide experts).
– To answer your questions and provide you with information or advice.
– To engage with you online and via social media.
– To create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices, or receipts.
– To provide your personal information to third parties that assist us in providing products and services you have requested, such as delivery service providers, ticketing suppliers, venue managers, and publicists that we work with.
– To carry out administration, marketing, planning, procurement, product and service development, quality control, and research to improve the way we provide information to you, as well as our general business.
– To consider and respond to complaints made by you.
– To comply with laws or regulations or to comply with any directions given by regulators or authorities.
– If you are a candidate for employment, to assess your suitability for a position with us.

If We Are Unable to Collect Your Personal Information
If we are unable to collect your personal information, some or all of the following may occur:
– We may be unable to provide all our products or services to you, to the requested standard, or at all.
– We may be unable to communicate with you about our products and services or those you may intend to purchase in the future.
– We may be unable to tailor the content of our marketing communications to suit the preferences you have indicated.
– Your experience when interacting with us may be delayed or not as efficient as you may expect.
– If you are a candidate for employment, we may not be able to process your application.

Anonymity
While you have the discretion to use a pseudonym or remain anonymous when dealing with us, the use of pseudonyms may prevent us from being able to provide you with products and services or for other purposes described in this Privacy Policy. This is particularly the case where you order goods that need to be delivered to your postal address or goods subject to age restrictions.

Cookies
Cookies are small pieces of information captured when your device is used to access online content. We use cookies to ensure a more streamlined online experience, to identify and store your personal preferences without the need for you to save them, and to provide you with appropriate and relevant promotions. We may use temporary (session) cookies or permanent cookies when you access our website, which allows us to recognise your browser and track the web pages you have visited. You can switch off cookies by adjusting the settings on your web browser.

Unsolicited Information
We will endeavour to only take information from you that is reasonably necessary for our business functions. If you send us personal information that we have not requested, or we determine that the personal information you have provided to us is not reasonably necessary or directly related to any of our business functions or activities, we may de-identify or delete this information without notifying you to protect your privacy.

How We Collect Your Personal Information
We usually collect information from you directly, unless it is unreasonable or impracticable to do so.

Collection of your personal information can occur through the following interactions:
– When you register with us by creating an account or subscribe to our marketing programs.
– When you access and use our website or interact with us via social media or online.
– When you provide information to our team members.
– When you complete purchase orders, registrations, requests, or applications for our products or services (by phone, in person, or electronically).
– When you communicate with us directly (by email, telephone, direct mail, or any other means).
– When you interact with us during promotions, competitions, or special events.
– If you are a candidate for employment, when you complete forms in relation to the recruitment and selection process, for the purpose of assessment.

How We Hold Your Personal Information
We may hold your personal information in either electronic or hard copy form. If you provide information to us electronically, we retain this information in our computer systems and databases. This includes computer software programs, internet servers, and hosted internet solutions provided by third parties. If you provide information to us in hard copy (paper), this information is normally retained in our files and a copy is made to our electronic files.

Security
We use industry-standard security measures to safeguard and protect your information. This includes taking reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification, or disclosure.

Disclosure of Your Personal Information
Your personal information may be disclosed in connection with any of the purposes listed earlier to any of the following:
– Our employees, contractors, suppliers, venues, or other service providers, to the extent reasonably necessary to fulfil our obligations to you. This may also include internet service providers, LGA’s, IT systems administrators, mailing houses, couriers, payment processors, and data entry service providers.
– Our related companies and brands.
– Our business advisors, including lawyers, accountants, or other professional service providers, to the extent reasonably required.
– Suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes.
– If you are a candidate for an employment position involving a third party with whom we have an agreement, to that third party to assess your application.
– If required by law, to any person authorised by such law. This may include the police service, ambulance service, or government departments or regulators within Australia in connection with law enforcement activities.
– For any other purpose permitted by law.

Your personal information will not be shared, sold, rented, or disclosed other than as described in this Privacy Policy.

Direct Marketing and Promotion
We may send you direct marketing communications and information about our events and other products and services offered by us or our related brands, partners, or suppliers via the channels you have nominated. This may include, but is not limited to, email, text message, regular mail, social media, and other digital channels.

If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so. You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication, or by contacting us (see contact information below). You can unsubscribe from emails by clicking the unsubscribe link in the footer of the email communication you have received. You may also

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